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Loading ...This internal memo from Bank of America outlines their new coporate initiative regarding Bank Spirit. I have an idea - why not stop charging customer fees out the ass for every little “service?” I rather have you not smile at me and be honest than grin and rape me. INTERNALMEMOS.COM: “There are a number of things we can do to show our Bank of America Spirit. As Technology & Operations associates, we should demonstrate the expectations of Common Courtesy and Show when onstage. Each interaction should be viewed as an opportunity to create a memorable experience for every customer, client and associate every day. Our four standards of excellence should be weaved into everything that we do. Accuracy and Efficiency should work together to create Operational Excellence, while Courtesy and Show combine to make up Service Excellence.
Beginning October 1, Technology & Operations associates are expected to wear a Bank of America name badge whenever they are onstage. You are onstage while:
· Working at any Bank location with other associates, or in customer view
· Conducting business face-to-face with a customer, client, or prospect
· In a meeting with business partners, other T&O associates or external vendors
· Attending classroom training, Knowledge Channel broadcasts, or a similar group event
· Conducting interviews with new hire prospects
You are onstage whenever you are wearing your Bank America name badge or any other Bank of America clothing or accessories. Remember, your actions and behaviors while onstage are a reflection of your company culture and values. If there is any concern about demonstrating Higher Standards, please remove your name badge and other Bank of America branding when not on bank property.”
