HP Bluetooth Stereo Headphones Technical Support

I bought a set of HP bluetooth stereo headphones. They are supposed to work with a laptop. I set them up and there was no sound coming from them as there was no way to tell the laptop to start transmiting to the headphones. Googled a few searches, no luck.

Grudgingly, I called “Technical Support”

Welcome to HP Technical Support!
Voice activated phone menu prompts: “Bluetooth Headphones” – is that a notebook or a desktop?
“Wireless Headphones” – I didnt understand. is that a notebook or a desktop?
“More Products“
“None of Those“
On hold because all representatives are busy assisting other customers.
First Operator – tries to route to correct section
Transfer to another. Tier 1 support reads script, gets confused, transfers me.
Second level support answers?
Hung Up On
20 minutes wasted

Welcome to HP Technical Support!
Voice activated phone menu prompts: “Bluetooth Headphones” – is that a notebook or a desktop?
“Bluetooth Headphones” I didnt understand. is that a notebook or a desktop?
“More Products“
“None of Those“
On hold because all representatives are busy assisting other customers.
First Operator – tries to route to correct section
Second person wants to transfer me to parts – tell her no – not parts – service!
Get parts
Parts Menu! Select a support group
I get a live, English speaking person in the parts department and she transfers me back to technical support.
Same menu I started with.
“Its important we provide quality service!”
On hold because all representatives are busy assisting other customers.
And . . . disconnected! Sweet! Another 35 minutes wasted (45 and counting)
Redial . .

Welcome to HP Technical Support!
Voice activated phone menu prompts: “Bluetooth Headphones” – is that a notebook or a desktop?
“HP Bluetooth Stereo Headphones” I didnt understand. is that a notebook or a desktop?
“More Products“
“None of Those“
On hold because all representatives are busy assisting other customers.
Got “Kevin” from Bangalore.
Checking transfer codes . . . How long have you had this product?
About An hour and a half, and an hour of that has been spent getting hung up on by hung up on by HP.
Ok, I am transfering you to product concerns.
“What department are you transferring me to?“
The wireless headphones department
On hold 20 minutes so far . . . (One hour and counting)
30 minutes
45 minutes

English speaking John. Peppy guy.
Guess where Hohn works? Printer server division.
“Unfortunately we get a lot of misroutes”
Hung up on John. Sorry John.

Ok – thats my limit – Phawk You HP. You suck. Your “tech support sucks.” Take your headphones and shove ‘em. I’ll buy a set from someone else.

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